Privacy Policy for Magnate Assets

Privacy Policy for Magnate Assets

Introduction

Magnate Assets Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and manage your personal data when you engage with our services or visit our website. It also outlines your rights under the General Data Protection Regulation (GDPR) and how you can exercise them.

1. Data Controller

Magnate Assets Ltd is the data controller for any personal data you provide to us. Our contact details are as follows:

  • Company Name: Magnate Assets Ltd

  • Company Registration: Registered in England and Wales No. 16073587

  • Address: 378 Walsall Road, Perry Barr, Birmingham, England, B42 2LX

  • Email: info@magnateassets.com

  • Phone: +44 7397 326246

2. What Information We Collect and Why

We collect and use the following personal data to provide our services, respond to your enquiries, and improve your experience with us:

  • Personal Information: Name, email address, phone number, postal address, and details of your enquiry.

  • Website Usage Information: IP address, browser type, pages visited on our site, and other similar technical data.

  • Marketing Preferences: Information about your preferences for receiving marketing communications.

This information is used for the following purposes:

  • Responding to enquiries and providing property-related information.

  • Operating and managing customer accounts.

  • Communicating with you about offers, updates, and other marketing communications (where you have consented to receive them).

  • Improving and personalizing your experience on our website.

  • Analyzing user activity on our website to enhance our services.

3. Legal Basis for Processing Personal Data

We process your personal data on the following legal bases under the GDPR:

  • Contractual Necessity: Processing your data is necessary to respond to your enquiries and deliver our services.

  • Legitimate Interests: We have a legitimate interest in maintaining our business relationship with you and ensuring efficient operation.

  • Consent: We may rely on your consent for processing your data for certain purposes, including marketing communications

4. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Typically, we retain your data for 7 years from the date of your last interaction.

5. Sharing Your Data

We may share your personal data with the following parties:

  • Property Developers and Agents: If you’ve enquired about specific properties, we may share your details with the respective developers or agents for follow-up.

  • Third-Party Service Providers: Companies that assist with our operations, such as IT service providers, email marketing, and customer service teams.

  • Legal and Regulatory Authorities: If required by law or to protect our legal rights.

We do not sell or lease your personal data to third parties.

6. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure. This includes:

  • Secure storage solutions

  • Encryption of sensitive data

  • Access controls and regular security assessments

7. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

  • Right to Erasure: You can request that we delete your personal data under certain conditions.

  • Right to Restrict Processing: You can ask us to limit how we process your data in specific situations.

  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

  • Right to Object: You can object to the processing of your personal data.

  • Right to Withdraw Consent: If you have given consent for data processing, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We aim to respond to all requests promptly and, in any event, within one month.

8. Cookies and Tracking Technologies

We use cookies on our website to improve your user experience, analyze trends, and collect demographic information. By continuing to use our website, you consent to the use of cookies by our Cookie Policy.

9. Log Files

We use log files to track user activity on our website. This includes information such as IP addresses, browser type, and referring/exit pages. This data is not linked to personally identifiable information and is used solely for analysing trends and improving our website.

10. Third-Party Privacy Policies

This Privacy Policy applies only to the data we collect. We are not responsible for the privacy practices of third-party websites or advertisers. We recommend that you review the privacy policies of third-party websites for more information.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately, and we will take steps to remove it.

12. Complaints

If you are dissatisfied with how we handle your personal data, please contact us using the details below. If you are still dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO):

  • ICO Contact Details:

    • Website: https://www.ico.org.uk

    • Helpline: 0303 123 1113

    • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, communicated to you via email. Please review this policy periodically for any updates.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us at:

  • Magnate Assets Ltd

  • Email: info@magnateassets.com

  • Phone: +44 7397 326246

  • Address: 378 Walsall Road, Perry Barr, Birmingham, England, B42 2LX

This Privacy Policy was last updated on 4 December 2024.

Magnate Assets Ltd takes your privacy seriously and is committed to ensuring the protection of your personal data. If you have any questions or need further information, please don’t hesitate to reach out to us.

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